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Compact with Texans

The Compact with Texans is provided in accordance with Senate Bill 1563, 76th Texas Legislature (1999). Pursuant to the requirements of the Texas Government Code, Chapter 2114, “Customer Service” (Compact with Texans).  The Compact provides information for the public, consumers, and customers on the agency’s mission, programs, principles and standards of customer service, and helpful contact information.

If you wish to file a complaint against the agency, please see the section below for specific information.

About the Agency

The Texas Medical Board is a state regulatory agency. We serve and protect the public's welfare by ensuring our licensed healthcare professionals are competent and provide quality patient health care, and by educating consumers regarding their rights in seeking quality health care. Agency objectives include timely investigation of complaints and issuance of licenses, raising public awareness, and informing regulated professionals and students of state requirements.

The agency supports five boards, containing both professional and public members, that direct the licensure and enforcement of the following professions: physicians, physician assistants, acupuncturists, medical radiologic technologists, and respiratory care practitioners.

Enforcement & Licensure Process

Enforcement
The Enforcement Division receives and evaluates complaints on licensees. Complaints may be made in writing or by Email. Complaints are first evaluated to determine if jurisdiction exists. If so, an investigation may be initiated. Written acknowledgement of complaint receipt and evaluation is provided within 45 days. If an investigation is initiated, all parties are apprised of the status every 90 days, unless notification would jeopardize the investigation.

Complaint investigations are completed on average within six months. Our goal is to complete all investigations within one year. Investigations may be closed for lack of sufficient legal evidence of a violation of state regulation. If potential violations are identified through investigation, the complaint may proceed to an Informal Settlement Conference. A licensee is provided the opportunity to show compliance with law, or the Board may recommend an agreed resolution to the legal violations. If agreement is not reached, the complaint proceeds to the State Office of Administrative Hearings as a contested case for mediation or trial.

More information on the enforcement process is available online via this link: http://www.tmb.state.tx.us/page/enforcement

Licensure
The Licensure Division licenses physicians, physician assistants, acupuncturists, medical radiological technologists, non-certified radiologic technicians, respiratory care practitioners, medical physicists, perfusionists, and several other license/permit types. Eligibility requirements include passage of national exams, graduation from appropriate educational institutions, postgraduate training if required, and good professional character.

More information regarding licensure is available online via this link: http://www.tmb.state.tx.us/page/licensing

Customer Service

The Texas Medical Board is committed to quality customer service. In pursuit of that commitment, we will:

  • Provide excellent and timely service to our customers
  • Provide our customers with accurate and timely information
  • Treat our customers with courtesy and respect
  • Strive for continuous improvement in all of the services we deliver

How to Contact Us

Our Customer Service representatives are available by phone from 8:00 am to 5:00 pm Monday through Friday, and you always have the option of speaking to them if you do not wish to use our automated phone system services. Licensure applicants who appear at the agency’s office will be asked to submit their inquiry in writing on the form provided and they will be contacted within three business days by agency staff.


Helpful Numbers:

• Customer Service: 512-305-7030
• Disciplinary Action Hotline: 800-248-4062
• Request Form to File a Complaint Against a Licensee: 800-201-9353


Mailing Address:

• Mail Code (use department-appropriate mail code), P.O. Box 2029
• Austin, TX 78768-2029

Website: www.tmb.state.tx.us

Complaint Handling Process

Our agency is committed to listen to your requests, understand your concerns, to serve you well and be receptive to suggestions. If you have a compliment or complaint about our services, please contact our agency Communications Officer at the information below.

To file a complaint against the agency, please follow the policy provided here: Registering Complaint Against TMB

Jarrett Schneider, Communications Officer

Texas Medical Board

P.O. Box 2018

Austin, TX 78768-2018

Phone: 512-305-7018

Fax: 512-305-7051

E-mail: communications@tmb.state.tx.us