Texas state agencies' strategic plans are formal documents that communicate agency goals, directions, and outcomes to various audiences, including the Governor and the Legislature, client and constituency groups, the public, and agency employees. These plans provide information about current agency operations as well as being forward-looking documents.
In conjunction with strategic plans, agencies are also required to provide reports on customer service.
CUSTOMER SERVICE REPORTS*
*As of 2016, Customer Service Reports are included as an appendix to Strategic Plans