The best way to reach the TMB with questions is by e-mail. Please see our Customer Service E-mail FAQs to help assist in answering your questions.
While TMB offices are open to the public, the current Texas Facilities Commission rules for accessing agency suites in the George H.W. Bush Building are very restrictive. As such, for now, we would encourage TMB customers to reach out to us via email, phone, or mail as opposed to visiting in-person. This will enable the agency to provide the best possible service and reduce inconvenience for customers.
Due to the high volume of applications being processed by the agency, staff members are unable to meet personally with applicants about their file. Questions or concerns regarding applications should be submitted in writing.
- For Physician applicants – Please use the LIST system to submit your questions.
- For MRT, TMRT, LMRT, TLMRT, RCP, TRCP, Perfusionist, and Medical Physicists applicants – Please submit your questions by email to TMBscreening@tmb.state.tx.us
- For Physician Assistant, Physician-in-Training and all other applicants – Please submit your questions by email to email@example.com.
Applicants who appear at the agency’s office will be asked to submit their inquiry in writing on the form provided and they will be contacted in 3 business days by agency staff.
1801 Congress Avenue, Suite 9.200
Austin, TX 78701
P.O. Box 2018
Austin, TX 78768
Licensure Mailing Address:
P.O. Box 2029
Austin, TX 78768
Main Phone: (512) 305-7010
Customer Service Phone: (512) 305-7030 (Outside Texas)
Customer Service Phone: (800) 248-4062 (Texas only)
Customer Service E-mail: firstname.lastname@example.org
Due to the high volume of calls, our Call Center offers a call back feature that allows you to be connected to a customer service representative when an agent becomes available. This option can be selected at the beginning of your call before waiting in queue. Due to our limited resources, if you select this option, please wait for a call back before calling us back and waiting in queue. Entering a landline phone number that requires an extension number or prompt option will result in a failed callback attempt. For a cellphone number, we recommend that you have your ringer on so that you don’t miss our call. If you have blocked unknown calls, please add our phone number 512-305-7030 to your contacts.